Finance and Insurance
17.05.12
What will be the customer relationship and integration with technology in 15 years? How will it be their knowledge and financial needs? There will be hardly physical money in circulation and the technology should be fully integrated. We analyze the future Bank Offices.
11.04.12
I go to have dinner with friends; Josele and Borja are close friends of mine. We went to University together, they came to my wedding, I went to them's, and we see each other quite often...
Social networks, threat or opportunity for the financial sector?
13.03.12
At this point few will argue that the image of banks and not going through its best. In addition, social networks have become the speaker for those customers who have something, founded or not, to claim your financial institution. In fact, the professionals responsible for customer service offices are involved daily with situations of customers disenchanted with which you have to establish or rebuild trust.
Bank Mergers: Risks and Challenges of Integration (II)
26.10.10
The implementation of an organization convergence model will respond to these challenges and facilitate the cultural and business integration, allowing for the implementation of the new entity in the shortest time possible. Areas such as media, organization or business, have an important role in creating this model; however, it is the Human Resources and Training and Development area which will assume a key role, as they should align the entire organization and lead it through a complex process.
Bank Mergers: Risks and Challenges of Integration (I)
25.10.10
Ya lo dijo el Banco de España estamos abocados a las fusiones. Ya nos refiramos a ellas como “operaciones de ajuste”, “racionalización de estructuras”, o incluso, lo último, como “fusiones virtuales”, la integración parece el paso inevitable para alcanzar los niveles de rentabilidad que permitan afrontar el fuerte ajuste económico y corregir la atomización del sistema financiero español.
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