Healthcare

Sale of Medical Insurance

• Sale of medical insurance
• Basic concepts of medical insurance
• Value-based sale
• Commercial planning and management
• Commercial action control and measurement
• Key accounts management
• Regional offices management
• KAM’s role in medical insurance
• Financial impact of commercial decisions
• Insurance policy negotiations
• Persuasive communication
• Dealing with attitude

The Service

• Service audit
• Customer service
• Customer orientation
• Quality of service

Professional Development

• Management by objectives
• Time management
• Meetings management
• Projects management
• Leadership
• Performance assessment
• Co-workers coaching
• Formation of trainers
• Creativity and innovation
• Finance for non- financial professionals
• Efficient presentations