Healthcare

The Healthcare Institution

• Clinical management by processes
• Human resources management
• Economy management
• Services and supplies management
• Patient service quality
• Service audit from a patient’s perspective

The Professional

• Patient orientation
• Communication with patient and family members
• Impact of treatment following
• Stress management in healthcare professions
• Self-development and ongoing improvement

Healthcare Professionals Management

• Chief of service as leader
• Team work in the healthcare unit
• Performance evaluation
  • Setting of goals
  • Evaluation interview
  • Establishment of development plans
• Coaching for residents’ tutors
• Coaching for nurse supervisors
• Communication in the job environment
  
  • Assertiveness
  • Regular feedback
  • Interpersonal conflicts management
  • Meetings management
• Diversity management